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Catalog

 

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Explore the AWS re:Invent catalog to discover a wide variety of session types, activities, and more. Or visit our Content Types and Policies page to learn more about how to navigate our catalog and event. New content is added regularly, and all content is subject to change.

Registration
1 sessions
  • Breakout session
    Newly announced content
    Business Applications
    Cross-Industry Solutions
    Customer Stories
    Generative AI
    Newly announced content
    200 – Intermediate
    Business Executive
    IT Executive
    IT Professional / Technical Manager
    MGM Grand
    Amazon Connect
    8:00 a.m. Wednesday, Dec 04
    Wednesday, Dec 04
    Artificial intelligence (AI) is unlocking deeper insights about contact center performance, including customer sentiment, agent performance, and workforce scheduling. Join this session to hear how contact center managers are leveraging AI-powered analytics in Amazon Connect to proactively identify and act on opportunities to improve customer service outcomes. Learn how Toyota utilizes analytics to detect emerging themes and unlock insights used by leaders across the enterprise.

    , Manager II, DevOps Brand Engagement Technologies, Toyota Motor North America

    , Director, Amazon Connect, Amazon Web Services

    , WW Agent Experience SA Lead, Amazon Connect, AWS

    , Manager: Technology, Innovation and Automation, Toyota

    • Wednesday, Dec 48:30 AM - 9:30 AM PST
      MGM Grand | Level 3 | Chairmans 366
    New Launch: Newly announced content