Generative AI promises to revolutionize customer interactions, ushering in a new era of automation, cost efficiencies, and responsiveness. However, realizing this transformative potential requires a holistic approach that harmonizes people, processes, and technology. Through customer success stories and demonstrations of the latest AWS innovations, gain insights into operationalizing generative AI for customer service from the Vice President of Amazon Connect, Pasquale DeMaio. Whether you’re just starting your journey or well on your way, leave this talk with the knowledge and tools to unlock the transformative power of AI for customer interactions, the agent experience, and more.
6 sessions
- Innovation TalksNewly announced contentBusiness ApplicationsGenerative AIModernizationInnovation & TransformationNewly announced content200 – IntermediateAdvisor / ConsultantBusiness ExecutiveIT ExecutiveVenetianAmazon ConnectAmazon LexAmazon Q in Connect10:00 a.m. Monday, Dec 02Monday, Dec 02
, Vice President & General Manager of Amazon Connect, AWS
, Technology Director, State Farm Insurance Companies
- Monday, Dec 210:30 AM - 11:30 AM PSTVenetian | Level 5 | Palazzo Ballroom B
New Launch: Newly announced content - Innovation TalksNewly announced contentBusiness ApplicationsGenerative AIModernizationInnovation & TransformationNewly announced content200 – IntermediateAdvisor / ConsultantBusiness ExecutiveIT ExecutiveVenetianWalk-up only: No reserved seating requiredAmazon ConnectAmazon LexAmazon Q in Connect10:00 a.m. Monday, Dec 02Monday, Dec 02Generative AI promises to revolutionize customer interactions, ushering in a new era of automation, cost efficiencies, and responsiveness. However, realizing this transformative potential requires a holistic approach that harmonizes people, processes, and technology. Through customer success stories and demonstrations of the latest AWS innovations, gain insights into operationalizing generative AI for customer service from the Vice President of Amazon Connect, Pasquale DeMaio. Whether you’re just starting your journey or well on your way, leave this talk with the knowledge and tools to unlock the transformative power of AI for customer interactions, the agent experience, and more.
, Vice President & General Manager of Amazon Connect, AWS
Walk up only session: Walk-up only: No reserved seating required- Monday, Dec 210:30 AM - 11:30 AM PSTVenetian | Level 2 | Venetian Ballroom E | Content Hub | Purple Screen
New Launch: Newly announced content - Innovation TalksNewly announced contentBusiness ApplicationsGenerative AIModernizationInnovation & TransformationNewly announced content200 – IntermediateAdvisor / ConsultantBusiness ExecutiveIT ExecutiveCaesars ForumWalk-up only: No reserved seating requiredAmazon ConnectAmazon LexAmazon Q in Connect10:00 a.m. Monday, Dec 02Monday, Dec 02Generative AI promises to revolutionize customer interactions, ushering in a new era of automation, cost efficiencies, and responsiveness. However, realizing this transformative potential requires a holistic approach that harmonizes people, processes, and technology. Through customer success stories and demonstrations of the latest AWS innovations, gain insights into operationalizing generative AI for customer service from the Vice President of Amazon Connect, Pasquale DeMaio. Whether you’re just starting your journey or well on your way, leave this talk with the knowledge and tools to unlock the transformative power of AI for customer interactions, the agent experience, and more.
, Vice President & General Manager of Amazon Connect, AWS
Walk up only session: Walk-up only: No reserved seating required- Monday, Dec 210:30 AM - 11:30 AM PSTCaesar’s Forum | Level 1 | Summit 232 | Content Hub | Blue Screen
New Launch: Newly announced content - Innovation TalksNewly announced contentBusiness ApplicationsGenerative AIModernizationInnovation & TransformationNewly announced content200 – IntermediateAdvisor / ConsultantBusiness ExecutiveIT ExecutiveWynnWalk-up only: No reserved seating requiredAmazon ConnectAmazon LexAmazon Q in Connect10:00 a.m. Monday, Dec 02Monday, Dec 02Generative AI promises to revolutionize customer interactions, ushering in a new era of automation, cost efficiencies, and responsiveness. However, realizing this transformative potential requires a holistic approach that harmonizes people, processes, and technology. Through customer success stories and demonstrations of the latest AWS innovations, gain insights into operationalizing generative AI for customer service from the Vice President of Amazon Connect, Pasquale DeMaio. Whether you’re just starting your journey or well on your way, leave this talk with the knowledge and tools to unlock the transformative power of AI for customer interactions, the agent experience, and more.
, Vice President & General Manager of Amazon Connect, AWS
Walk up only session: Walk-up only: No reserved seating required- Monday, Dec 210:30 AM - 11:30 AM PSTWynn | Level 1 | Lafite 4 | Content Hub | Blue Screen
New Launch: Newly announced content - Innovation TalksNewly announced contentBusiness ApplicationsGenerative AIModernizationInnovation & TransformationNewly announced content200 – IntermediateAdvisor / ConsultantBusiness ExecutiveIT ExecutiveMandalay BayWalk-up only: No reserved seating requiredAmazon ConnectAmazon LexAmazon Q in Connect10:00 a.m. Monday, Dec 02Monday, Dec 02Generative AI promises to revolutionize customer interactions, ushering in a new era of automation, cost efficiencies, and responsiveness. However, realizing this transformative potential requires a holistic approach that harmonizes people, processes, and technology. Through customer success stories and demonstrations of the latest AWS innovations, gain insights into operationalizing generative AI for customer service from the Vice President of Amazon Connect, Pasquale DeMaio. Whether you’re just starting your journey or well on your way, leave this talk with the knowledge and tools to unlock the transformative power of AI for customer interactions, the agent experience, and more.
, Vice President & General Manager of Amazon Connect, AWS
Walk up only session: Walk-up only: No reserved seating required- Monday, Dec 210:30 AM - 11:30 AM PSTMandalay Bay | Level 2 South | Mandalay Bay Ballroom L | Content Hub | Purple Screen
New Launch: Newly announced content - Innovation TalksNewly announced contentBusiness ApplicationsGenerative AIModernizationInnovation & TransformationNewly announced content200 – IntermediateAdvisor / ConsultantBusiness ExecutiveIT ExecutiveMGM GrandWalk-up only: No reserved seating requiredAmazon ConnectAmazon LexAmazon Q in Connect10:00 a.m. Monday, Dec 02Monday, Dec 02Generative AI promises to revolutionize customer interactions, ushering in a new era of automation, cost efficiencies, and responsiveness. However, realizing this transformative potential requires a holistic approach that harmonizes people, processes, and technology. Through customer success stories and demonstrations of the latest AWS innovations, gain insights into operationalizing generative AI for customer service from the Vice President of Amazon Connect, Pasquale DeMaio. Whether you’re just starting your journey or well on your way, leave this talk with the knowledge and tools to unlock the transformative power of AI for customer interactions, the agent experience, and more.
, Vice President & General Manager of Amazon Connect, AWS
Walk up only session: Walk-up only: No reserved seating required- Monday, Dec 210:30 AM - 11:30 AM PSTMGM Grand | Level 1 | Boulevard 163 | Content Hub | Blue Screen
New Launch: Newly announced content