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Catalog

 

Want to learn more about the event?

Explore the AWS re:Invent catalog to discover a wide variety of session types, activities, and more. Or visit our Content Types and Policies page to learn more about how to navigate our catalog and event. New content is added regularly, and all content is subject to change.

Registration
1 sessions
  • Breakout session
    Newly announced content
    Business Applications
    Retail & Consumer Goods
    Customer Stories
    Generative AI
    Newly announced content
    200 – Intermediate
    Business Executive
    IT Executive
    IT Professional / Technical Manager
    Wynn
    Amazon Connect
    Amazon Q in Connect
    Silent session
    Tuesday, Dec 03
    4:00 p.m. Tuesday, Dec 03
    Contact center agents are a critical part of customer service delivery. Hear from AWS and Frontdoor, Inc.—the largest provider of home warranties in the US—about how you can empower agents and increase productivity with a unified, generative AI–powered workspace in Amazon Connect that provides agents the critical capabilities they need to deliver personalized service to your customers. Walk away with new ideas about how to improve agent handling of complex customer inquiries, and make every agent your best agent, starting their first day.

    , WW Agent Experience SA Lead, Amazon Connect, AWS

    , SVP, Customer Experience, Frontdoor

    , Sr Manager, Product Management, Amazon Web Services, Inc.

    • Tuesday, Dec 34:00 PM - 5:00 PM PST
      Wynn | Level 1 | Lafite 4 | Content Hub | Turquoise Screen
    New Launch: Newly announced content