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Catalog

 

Want to learn more about the event?

Explore the AWS re:Invent catalog to discover a wide variety of session types, activities, and more. Or visit our Content Types and Policies page to learn more about how to navigate our catalog and event. New content is added regularly, and all content is subject to change.

Registration
2 sessions
  • Breakout session
    Newly announced content
    Business Applications
    Cross-Industry Solutions
    Media & Entertainment
    Customer Stories
    Generative AI
    Newly announced content
    200 – Intermediate
    Business Executive
    IT Executive
    Sales / Marketing
    Mandalay Bay
    Amazon Connect
    Tuesday, Dec 03
    5:00 p.m. Tuesday, Dec 03
    Coinbase transformed its customer experience by implementing an omnichannel customer contact handling solution through Amazon Connect. This helped Coinbase efficiently manage its frequently fluctuating and unpredictable contact volumes and expand its customer service footprint internationally while also switching to a much more flexible, pay-per-use financial model. This journey exemplifies the transformative power of an AI-powered omnichannel contact center solution in today's dynamic business environment, setting a new benchmark for customer service efficiency and effectiveness.

    , Sr. Director, Enterprise Applications, Coinbase

    , Sr. WW Specialist SA, AWS

    , Sr. Manager Product Management, Amazon Web Services

    , Head of Sales and BD - Amazon Connect, AWS

    • Tuesday, Dec 35:30 PM - 6:30 PM PST
      Mandalay Bay | Level 3 South | Jasmine H
    New Launch: Newly announced content
  • Breakout session
    Newly announced content
    Business Applications
    Cross-Industry Solutions
    Customer Stories
    Generative AI
    Newly announced content
    200 – Intermediate
    Business Executive
    IT Executive
    Sales / Marketing
    Venetian
    Walk-up only: No reserved seating required
    Amazon Connect
    Friday, Dec 06
    10:00 a.m. Friday, Dec 06
    Coinbase transformed its customer experience by implementing an omnichannel customer contact handling solution through Amazon Connect. This helped Coinbase efficiently manage its frequently fluctuating and unpredictable contact volumes and expand its customer service footprint internationally while also switching to a much more flexible, pay-per-use financial model. This journey exemplifies the transformative power of an AI-powered omnichannel contact center solution in today's dynamic business environment, setting a new benchmark for customer service efficiency and effectiveness.

    , Sr. Director, Enterprise Applications, Coinbase

    , Sr. WW Specialist SA, AWS

    , Sr. Manager Product Management, Amazon Web Services

    , Head of Sales and BD - Amazon Connect, AWS

    Walk up only session: Walk-up only: No reserved seating required
    • Friday, Dec 610:00 AM - 11:00 AM PST
      Venetian | Level 2 | Venetian Ballroom E | Content Hub | White Screen
    New Launch: Newly announced content