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Catalog

 

Want to learn more about the event?

Explore the AWS re:Invent catalog to discover a wide variety of session types, activities, and more. Or visit our Content Types and Policies page to learn more about how to navigate our catalog and event. New content is added regularly, and all content is subject to change.

Registration
1 sessions
  • Breakout session
    Newly announced content
    Business Applications
    Cross-Industry Solutions
    Amazon
    Customer Stories
    Generative AI
    Newly announced content
    200 – Intermediate
    Business Executive
    IT Executive
    IT Professional / Technical Manager
    Caesars Forum
    Amazon Connect
    Silent session
    2:00 p.m. Wednesday, Dec 04
    Wednesday, Dec 04
    At Amazon.com, being customer-obsessed is key to earning trust though every customer service interaction. In this session, learn how Amazon customer service, the largest worldwide customer for Amazon Connect, scales to billions of customer interactions per year using Amazon Connect to deliver convenient, personalized customer experiences. Hear how Amazon is investing in generative AI to augment customer service interactions that address complex customer support needs in a comprehensive manner worldwide.

    , Sr Manager, Software Development, Amazon

    , WW GTM Manager, Amazon Connect, AWS

    , Director, Amazon Customer Service Technology, Amazon

    • Wednesday, Dec 42:30 PM - 3:30 PM PST
      Caesars Forum | Level 1 | Summit 232 | Content Hub | Turquoise Screen
    New Launch: Newly announced content