Catalog

Resolving urgent service issues quickly is crucial for efficient operations and customer satisfaction. This chalk talk demonstrates how to process machine-generated signals into your contact center, allowing your knowledge base to provide real-time solutions. Discover how generative AI can identify problems, provide resolution content, and deliver it to the right person or device via text, voice, and data. Through a real-life IoT company case study, learn how to monitor devices, collect error messages, and respond to issues via a contact center framework using generative AI to accelerate solution provision and delivery, increasing uptime and reducing technician deployments.